CX Optimisation
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Customer-first Experiences.

To change how they engage with your brand at every touchpoint.

Customer expectations are higher than ever, and delivering seamless experiences is key to maintaining loyalty. Our CX optimisation solution is designed to identify pain points, streamline touch points, and ensure every interaction leaves a lasting positive impression.

By focusing on enhancing customer satisfaction and retention, we drive tangible improvements in your customer experience, turning one-time interactions into long-term relationships.

Details that matter.

What's Included

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Everything to make your brand sustainable.

  1. Discovery + Current State Audit
  2. Brand Positioning & Strategy Workshops
  3. Business Process & CX Analysis
  4. Future-Proofing Strategy Implementation
  5. Ongoing Brand Health Monitoring

Learn more on how we engage with your business.

  1. 6-12 month engagement
  2. Bi-weekly strategy reviews
  3. Dedicated project manager
  4. Slack/Teams support
  5. Flexible retainers based on scope

What's Included

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All that takes your CX to the next level.

  1. User journey mapping
  2. Pain point identification
  3. Customer feedback analysis & insights
  4. Experience design workshops
  5. Continuous improvement initiatives
  6. Performance metrics & reporting

Learn more on how we engage with your business.

  1. 3-6 month engagement
  2. Monthly CX reviews
  3. Cross-team collaboration
  4. Regular reporting and actionable insights

What's Included

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Everything to build your authority through content.

  1. Content strategy & planning
  2. Monthly creative campaigns (ads, blogs, social)
  3. Graphic design & visual storytelling
  4. Copywriting & messaging alignment
  5. Performance tracking & adjustments

Learn more on how we engage with your business.

  1. 3-6 month engagement
  2. Monthly CX reviews
  3. Cross-team collaboration
  4. Regular reporting and actionable insights

What's Included

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Everything to improve your product experience.

  1. Continuous user research & testing
  2. Wireframes, prototypes, & iterations
  3. UI/UX optimisation sprints
  4. Usability testing & insights
  5. Design system maintenance

Learn more on how we engage with your business.

  1. 3-6 month engagement
  2. Monthly CX reviews
  3. Cross-team collaboration
  4. Regular reporting and actionable insights

What's Included

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All that takes to position your brand with purpose-driven identity.

  1. Brand audit & alignment sessions
  2. Visual identity overhaul
  3. Messaging & positioning refinement
  4. Brand asset refresh (website, collateral)
  5. Internal & external launch support

Learn more on how we engage with your business.

  1. 6-9 month engagement
  2. Includes new brand guidelines
  3. Support through internal brand rollout
  4. Paired with brand activation strategy
  5. Strategic launch campaign support

Benefits when you

Delight your customers.

Profitability Boost

Scalable Expansion

Market Adaptability

Increased Loyalty

Strategic Alignment

Increased Retention

Experience Improvement

Loyalty Boost

Revenue Uplift

Process Optimisation

Cost-Effective

Audience Reach

Increased Interaction

Brand Amplification

Message Continuity

Improved Navigation

Reduced Friction

Product Enhancement

User Acquisition

Conversion Growth

Market Differentiation

Renewed Focus

Stronger Engagement

Brand Valuation

Competitive Advantage

Increase revenue and retention by delivering seamless customer experiences that enhance satisfaction and loyalty.

Reasons

Why Partner with Grey Truffle

Personalisation

Every project is designed for an experience unique to you.

Direct Communication

Stay in the loop of what's happening along the project.

Transparent Pricing

Clear, upfront costs, so you know exactly what you're paying for.

Agile Delivery

On-the-fly adjustments and change requests are accounted for.

Lower Future Costs

Sustainable design solutions to reduce the need for costly updates.

Ongoing Support

Periodic maintenance after delivery, are always part of our project plans.
If you feel there's a match
Let's connect to see how we can work.
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CX Optimisation

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For your growth plan.

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